Vizion Player app icon

Vizion Player

Media player for phone, tablet, TV and Mac

Privacy Policy

Effective 12 October 2026

This policy explains what information Vizion Player handles, why, who else receives it, and the choices you have. In short: Vizion Player is a media player. It provides no content and has no sign-up of its own — you sign in with the login your TV provider gave you. Your password stays between your device and your provider; it passes through our service only if you use your phone to sign in on a TV. To run sync, support, purchases, notifications and (in the free version) ads, some information goes to our own service and to the partners listed below. We do not sell your personal information.

1. Who We Are

Vizion Player is published by OTT Builder — “we” and “us” in this policy. We also run the online service the app connects to, portal.ottbuilder.com (“our service”), and we are responsible for the information described here. You can reach us at [email protected].

Your TV provider — the company that gave you your login — supplies the channels, films and series you watch. It runs its own servers and is responsible for the information it holds about you; this policy does not cover it.

This policy covers Vizion Player on iPhone, iPad, Apple TV and Mac, on Android phones, tablets and TVs (including Amazon Fire TV), and on Samsung and LG smart TVs. Apps that other companies build with OTT Builder under their own name have their own privacy policy.

2. What We Collect and Why

Your provider login

To sign in, you enter the server address, username and password your provider gave you. Your password is stored on your device — in the Keychain on Apple devices, in encrypted storage on Android, and in the TV app's own storage on Samsung and LG TVs, which the app does not encrypt — and is sent only to your provider's server, to load your content. Our service receives your username and your provider's server address: the username is how our service recognises you for sync, support, purchases and messages, and the server address helps us when you ask for support.

We do not keep your password. The one exception is a feature you choose to use: when you sign in on a TV with your phone (“Link a Device”), the phone passes your login to the TV through our service. It is encrypted while it waits and can be collected only once. It is deleted as soon as the TV collects it. If no TV collects it, it expires after 5 minutes and is deleted the next time our service clears out expired sign-ins.

Sync across your devices

So they appear on your other devices, our service saves under your provider username: what you watch (each title's name, its poster image and how far you got), your favourites and My List (titles and posters), and your profiles — including the profile names you type, the Kids setting, the avatar, and whether a profile is locked (never the PIN itself). Titles from adult categories are synced only if you turn that on; it is off by default and never applies to Kids profiles. Your app settings are not stored on our service.

Support

When you contact support from the app, we receive your messages, any screenshots you attach, and your username. Location and camera details are removed from screenshots on your device before they are sent, and again by our server. Screenshots are deleted 90 days after you delete the request, or 90 days after a closed request was last updated. When you send a new request or reply, our service also emails an alert to our support team, through our email provider Resend, with your username, the request's subject and the first lines of your message; these alerts are kept in our support mailbox for up to 24 months. If you email us, we receive your email address and what you write.

Purchases

Pro, Remove Ads and the Apple TV, Mac and Android TV unlocks are bought through the App Store or Google Play and managed by RevenueCat. We never see your card or payment details. RevenueCat receives an anonymous purchase ID and the store receipt, not your username. Our service records which of these purchases you have (product, store and expiry) so they work across your devices. The app also reports the expiry date of your provider subscription, so we can remind you before it runs out and choose who receives some of our messages (see Notifications). Samsung and LG TVs are activated differently (see below).

Notifications

On iPhone, iPad, Apple TV and Mac, if you allow notifications, Apple gives the app a push token, which we store so we can send you support replies, renewal reminders and other messages from us, such as news about the app. On Android phones and tablets, the app gets a push token from Google (Firebase Cloud Messaging) and registers it with our service when you sign in, whether or not notifications are allowed; your notification settings decide whether they are shown. We may choose who receives a message from your provider subscription's expiry date (for example, people whose subscription is about to end or has ended) or from when you last used the app. You can turn notifications off at any time in your device settings. The Android TV, Fire TV, Samsung and LG apps do not use push tokens.

App activity and device information

Our service records when the app is opened, whether it is currently open or playing (shown to support as “online”), and which in-app messages you saw, read or dismissed. With this we store your device model, system version, app version, language, platform and a random device ID the app creates. On Apple devices that ID is kept in the Keychain, so it stays the same if you delete and reinstall the app; on Android it is removed when you uninstall. We use this to run the service, deliver messages and choose who receives them (for example, people who have not used the app for a while), count active users, help you in support and fix problems. Records of app opens and messages are deleted after 90 days.

Crash reports

On Android phones and tablets, crash reports (and reports of serious errors) go to Firebase Crashlytics (Google) with device and app details and a Firebase installation ID. They are not linked to your username. The Google ads software may also collect its own diagnostic data.

Ads

The free version on iPhone, iPad and Android phones and tablets shows ads from Google AdMob. Apple TV, Mac, Android TV, Fire TV, Samsung and LG TVs show no AdMob ads, and buying Pro or Remove Ads turns ads off.

Before ads load, Google's consent form asks for your choices where the law requires it (for example in the EEA and the UK). On iPhone and iPad the app then asks whether to “Allow tracking”. Where your choices allow it, AdMob may use your device's advertising ID to personalise ads — on Apple devices only if you allow tracking; on Android you can reset or delete the advertising ID in your device settings. Otherwise you see non-personalised ads. AdMob also estimates your approximate location from your IP address and records ad views and taps, for advertising, measurement and fraud prevention. Google handles this data under its own privacy policy.

Search, artwork and trailers

To find posters, cast photos and trailers, and to search by actor, the app sends titles and actor names to our service, which looks them up at The Movie Database (TMDB) and, to find a trailer, searches YouTube (Google) for the title. These lookups carry nothing that identifies you and are cached without any link to you. Trailers play from YouTube in an embedded player, where YouTube (Google) may collect information under its own privacy policy.

Free trials on TVs and Mac

So a free trial cannot be restarted by reinstalling the app:

  • Android TV stores a one-way fingerprint (hash) of your server address and username with our service.
  • Apple TV keeps the trial start date in the device's Keychain and in your iCloud account. Through our service, it also asks Apple's DeviceCheck to keep two yes/no flags about the device with Apple; our service passes the answer on and does not store it.
  • The Mac app keeps the trial start date in the Mac's Keychain.
  • Samsung and LG TVs: see the next section.

Samsung and LG TVs

The Vizion Player app for Samsung and LG TVs uses your provider login, sync, in-app messages, app activity and phone-to-TV sign-in as described above. It has no ads, no push notifications and no in-app support requests. To run its free trial and paid activation, it also registers the TV with our service: the TV's network (MAC) address on Samsung, or LG's device ID (LGUDID) on LG, together with the TV's model and firmware version, the activation code shown on screen, and the trial and activation dates.

If you pay to activate a TV, the payment is handled by Stripe or PayPal and we never see your full card details. We keep the order (plan, amount, date and status) and the payment provider's confirmation, which can include your name, email address and billing country, for 10 years for tax and accounting.

3. What Stays on Your Device

Your password, your profile and parental-control PINs, your downloads, the list of your past searches and your app settings are kept only on your device. Removing a connection in the app deletes its saved login.

On Android, uninstalling the app removes everything it stored on that device. On iPhone, iPad, Apple TV and Mac, deleting the app does not remove everything. These items stay in the device's Keychain and are used again if you reinstall the app:

  • your saved logins, unless you removed the connection in the app first;
  • the app's device ID and your support-request identity;
  • a record of any Pro access our support team gave you;
  • on Apple TV and Mac, the free-trial start date.

Erasing the device removes them. On a Mac, some of the app's other files can also stay in your user Library folder after you delete the app.

4. Who We Share It With

We do not sell your personal information, and we do not rent it or give it to others for their own marketing. These companies help us run the app, and each receives only what its job needs:

  • Google AdMob and Google's consent form — ads in the free version on phones and tablets (advertising ID, approximate location, ad views and taps, device information).
  • Google Firebase — crash reports and push tokens on Android phones and tablets.
  • Apple — push notifications on Apple devices, DeviceCheck and iCloud for the Apple TV free trial.
  • RevenueCat, Apple and Google Play — purchases.
  • Stripe and PayPal — paid activation of Samsung and LG TVs.
  • Resend — delivers our support team's email alerts (your username, the request's subject and the first lines of your message).
  • Cloudflare — the network provider in front of our service; it handles connection data such as IP addresses.
  • TMDB and YouTube (Google) — titles and actor names for artwork, cast and trailer lookups, never your identity.
  • IONOS Inc. — hosts our service's servers in the United States.

Your TV provider receives your login and your viewing requests directly from the app when it loads your content; it is not our partner and has its own privacy policy. If you make a privacy request, we may contact the reseller or provider who sold you your subscription to confirm that the request is yours, and tell them your username and what you asked for (see section 7).

Some laws, such as California's, treat personalised advertising as “sharing” personal information. You can opt out at any time: decline personalised ads in Google's consent form, choose “Ask App Not to Track” on iPhone and iPad, reset or delete your advertising ID in Android settings, or buy Remove Ads. We may also disclose information when the law requires it, to protect our users or our service, or as part of a sale or merger of our business.

5. How Long We Keep It

  • Records of app opens and of the in-app messages you saw: 90 days.
  • What you watch: deleted after a year without changes.
  • Favourites, My List and profiles: until you ask us to delete your data or you stop using the app (see below). Favourites and My List items you remove are fully erased within 180 days. Profiles you remove stay on our service, marked as removed and with their name, until you ask us to delete your data or you stop using the app.
  • Support conversations: until you ask us to delete them. A request you delete in the app is hidden from you straight away, and deleted with its messages and screenshots 90 days after you delete it. Screenshots of a closed request: deleted 90 days after it was last updated. Support alert emails in our support mailbox: up to 24 months.
  • Device records: while you use the app, and until you ask us to delete them or you stop using the app (see below). Purchase records and your provider subscription's expiry date: while you use the app, and until you ask us to delete them.
  • If you stop using the app: after 24 months without any activity, your synced data (what you watch, favourites, My List and profiles), your device records and your push tokens are deleted.
  • Push tokens: until you sign out or switch accounts in the app, until Apple or Google report that the token no longer works (for example after you uninstall the app), until you ask us to delete them, or until you stop using the app (see above).
  • Phone-to-TV sign-in: deleted when the TV collects it; otherwise it expires after 5 minutes and is deleted at our service's next clean-up of expired sign-ins.
  • Samsung and LG TV registrations: until you ask us to delete them. Paid activation orders: 10 years, for tax and accounting.
  • Emails you send to support: up to 24 months after the conversation ends.
  • Server logs, which can include IP addresses: 30 days. Security records of account and payment actions, which can include an IP address: 90 days.
  • Database backups: 30 days. Information you ask us to delete, including a deleted account, disappears from our backups within 30 days.

Our partners keep what they receive under their own policies.

6. Security

Everything between the app and our service travels over HTTPS. On Apple devices and Android, your password is kept in the device's secure storage (the Keychain, or encrypted storage). On Samsung and LG TVs it is kept in the TV app's own storage, which the app does not encrypt. Logins relayed for phone-to-TV sign-in are encrypted while they wait, and screenshots are stripped of location and camera details. Connections between the app and your provider use whatever your provider supports, which may not be encrypted. No system is completely secure, but we work to protect your information.

7. Your Rights and Choices

Wherever you live, you can ask us to:

  • tell you what information we hold about you and give you a copy, in a portable format;
  • correct it;
  • delete it (see Data Deletion Request);
  • stop or limit certain uses, or object to them;
  • withdraw a consent you gave (for example for personalised ads or notifications) — this does not affect what happened before.

These rights come from laws such as the EU and UK GDPR and U.S. state privacy laws, including California's (CCPA/CPRA). Californians can also ask what we collect and share, and opt out of “sharing” for personalised advertising (see section 4). We will not treat you differently for using any of these rights.

How to ask: email [email protected] with the app name (Vizion Player) and the provider username you use in the app; for a Samsung or LG TV, add the activation code shown on the TV. You can also send a request from Settings → Support in the app. Our service has no way to check your provider password, so a username, even in a request sent from the app, does not prove that the login is yours. Before we give you a copy of your information or delete it, we verify the request: we confirm it with the reseller or provider who sold you your subscription, or we ask for details that only the account holder would know, such as your profile names, the devices you use and titles you watched recently. We never ask for your password, so never send it to us. We may refuse a request we cannot verify. We reply within 30 days.

Legal bases (EEA and UK): we use your information to provide the features you use (sync, support, purchases, TV activation, sign-in on a TV), for our legitimate interests in running, securing and improving the app (usage records, crash reports, fraud prevention, free-trial checks), and with your consent where the law requires it (personalised ads and tracking, notifications). If you are in the EEA or the UK, you can also complain to your local data protection authority.

8. Deleting Your Data

See Data Deletion Request for what can be deleted and how. In short: email us with the app name and your provider username, or send a request from Settings → Support in the app. Uninstalling the app does not delete what our service holds, and on Apple devices some items stay in the device's Keychain (see section 3).

9. Children

Vizion Player is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect personal information from them. Ads in the app are not set up as child-directed. A Kids profile filters content but does not change how information is handled. If you believe a child has given us personal information, email us and we will delete it.

10. International Transfers

Our service and the partners above may process information outside your country, including in the United States. Where the law requires it, we rely on the Standard Contractual Clauses approved by the European Commission, which are included in our providers' data processing terms (IONOS, Google, Cloudflare, RevenueCat and Resend).

11. Changes to This Policy

We will update this policy when the app or our service changes, and change the date at the top. For important changes, we will also let you know in the app.

12. Contact

Vizion Player is published by OTT Builder. For questions or requests, email [email protected].