Support
Need help with Vizion Player? We're happy to assist.
Contact us
Email [email protected] and include your device model, iOS version, and a short description of the issue. We typically reply within 1–2 business days.
What is Vizion Player?
Vizion Player is a modern media player for content you already have access to. It plays media from sources you provide — your own media-server account, a playlist or stream link, or a local file on your device. It includes no content of its own.
Frequently asked questions
How do I start without an account?
On the first screen, tap Explore demo content to try the app with a built-in royalty-free sample — no login required.
How do I add my own source?
On the connect screen, enter your media-server details, switch to M3U Playlist to import a playlist URL, or use Single stream / Local file for a direct link or an on-device file.
What does Pro unlock?
Downloads / offline playback, Multi-View, multiple profiles, Picture-in-Picture, and theme customization — and it removes ads. "Remove Ads" is also available on its own. Manage or restore purchases in Settings.
My content won't play.
Vizion Player is only a player — playback depends on your source. Check that your source/credentials are correct and active, that your network is reachable, and (for some providers) that simultaneous connections are allowed.
How do I restore my purchase?
Open Settings → Restore purchases. Purchases are tied to your Apple ID.