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Terms of Service

Last updated: 12 October 2026

These terms govern your use of the ottbuilder.com website and the services provided by OTT Builder (“we”, “us”). By ordering a service or using our website, you (“you”, the “customer”) agree to these terms. If you order on behalf of a business, you confirm that you are authorized to bind that business. Contact us at [email protected].

1. The service

OTT Builder designs, builds and maintains custom white-label streaming player apps that carry your logo, colors and app name, for the platforms you order (such as iPhone and iPad, Mac, Apple TV, Android and Amazon devices, Android TV and Fire TV, Samsung TV and LG TV). The features included for each platform are described on our website and in your order.

Player only. Our apps are media players. We do not provide, host, sell or license any channels, content, playlists, streams or subscriptions. Your viewers connect the apps to your own service.

2. Your responsibilities

  • You are solely responsible for the content and sources you or your viewers connect to the apps, and you must hold all rights and licenses needed to distribute that content in every territory where your app is available.
  • You are responsible for your own developer and store accounts (for example with Apple, Google, Amazon, Samsung and LG), for the fees those stores charge, and for complying with their policies. Apps are published under your accounts.
  • You are responsible for your own service, your relationship with your viewers, and your own app’s privacy policy and terms.
  • You confirm that the brand assets you send us (logo, name, colors, artwork) are yours or that you have the right to use them, and that they do not infringe anyone else’s rights.
  • You must comply with all applicable laws when using our services.

We may refuse an order, or suspend or terminate the service, if we reasonably believe the apps are being used to distribute unlicensed or unlawful content, or otherwise in breach of these terms.

3. Delivery

Your app is ready for your review within 15 business days of both (a) receipt of payment and (b) receipt of your brand assets (logo, colors and app name). We then provide store-ready builds, store listing assets and submission support. Store review times are set by the stores and are outside our control: typically 1–3 days for Apple and Google, and 1–4 weeks for Samsung and LG. We cannot guarantee that any store will approve or keep listing an app.

4. Fees and payment

Each app is offered as a one-time purchase or as a yearly subscription, at the prices shown on our website and at checkout. Orders and payments are handled in our client area at store.ottbuilder.com. Yearly subscriptions renew automatically each year until cancelled. Prices exclude any taxes that apply, and exclude the fees charged by app stores for your developer accounts.

5. Refunds and cancellation

Our apps are custom-built for each customer. Fees are non-refundable once work has started, and you receive a full refund if we fail to deliver. Yearly subscriptions can be cancelled at any time; there is no pro-rata refund for the current period. Full details are in our Refund Policy, which forms part of these terms.

6. Updates and maintenance

We maintain the apps and provide updates so they keep working as devices and operating systems change. We may change or improve features over time, without materially reducing the core functionality you ordered.

7. Intellectual property

You keep all rights in your brand assets, and you grant us a license to use them to build, publish, support and maintain your apps. We (and our licensors) own the app software, source code and underlying technology. For as long as your purchase or subscription is active and you comply with these terms, we grant you a non-exclusive, non-transferable license to publish and distribute the apps we build for you under your brand. You may not resell, sublicense, reverse engineer or reuse our software except as these terms allow.

8. Warranty disclaimer

We provide our services with reasonable skill and care. Apart from that, and to the extent permitted by law, the services and apps are provided “as is” and “as available”, without other warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the apps will be uninterrupted or error-free, that any store will approve them, or that they will work with every source, stream or device.

9. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or business. Our total liability arising from or relating to the services is limited to the fees you paid us for the affected service in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Indemnity

You agree to indemnify us against claims, losses and costs arising from the content or sources connected to your apps, your brand assets, your service, or your breach of these terms.

11. Termination

You may stop using the services at any time and cancel a yearly subscription as described above. We may suspend or end the service if you breach these terms, including non-payment or use with unlicensed content. When a subscription ends or is terminated, your license to distribute the apps under that subscription ends, and we may stop providing updates and Management Portal features for those apps. Sections that by their nature should survive termination will survive.

12. Disputes and applicable law

If you have a concern, please contact us first so we can try to resolve it informally. Any dispute that cannot be resolved informally will be handled in accordance with applicable law.

13. Changes to these terms

We may update these terms from time to time. We will post the new version on this page and change the “Last updated” date. Changes apply to orders placed and renewals that start after the change.

14. Contact

Questions about these terms? Contact us at [email protected]. See also our Privacy Policy.