Refund Policy

Last updated: 12 October 2026

Every OTT Builder app is custom-built for one customer, with that customer’s logo, colors and app name. This policy explains when refunds apply. It forms part of our Terms of Service.

1. Before work starts

Work on your app starts once we have received both your payment and your brand assets (logo, colors and app name). If you cancel an order before work has started, contact us at [email protected] and we will refund your payment in full.

2. After work starts

Because each app is built to order, fees are non-refundable once work on your app has started. This applies to both one-time purchases and the first year of a yearly subscription.

3. If we fail to deliver

If we fail to deliver your app — that is, we do not provide a working, store-ready build of the app you ordered — you receive a full refund of the fees paid for that app.

Store approval decisions and review times are made by Apple, Google, Amazon, Samsung and LG and are outside our control. We will work with you to address any store feedback that relates to our app.

4. Yearly subscriptions

You can cancel a yearly subscription at any time from our client area at store.ottbuilder.com or by contacting us. Cancellation stops the next renewal; the service continues until the end of the year already paid. We do not give pro-rata refunds for the remainder of a paid year.

5. Third-party fees

Fees you pay directly to third parties — such as developer-account fees charged by Apple, Google, Amazon, Samsung or LG — are not paid to us and are not covered by this policy.

6. How to request a refund

Email [email protected] with your name, company and invoice number. We reply within a few business days. Approved refunds are returned to the original payment method.