Question 1

What does OTTBuilder actually provide?

Accepted Answer

We build and maintain fully branded streaming-player applications for IPTV and OTT operators. You get your own apps under your brand; we handle the technology. We do not provide channels, content, playlists or subscriptions.

Question 2

How do I get started?

Accepted Answer

Choose a plan, send us your brand assets (logo, colors and app name), and we build your apps for review. You can start from the Get Started page or order directly in the client portal.

Question 3

Do I need any technical skills or a dev team?

Accepted Answer

No. There is zero development required on your side. We do the engineering, builds and store submissions; you focus on sales and support.

Question 4

How long until my apps are live?

Accepted Answer

Most branded apps are ready for review within days of receiving your assets. Store review timelines vary by platform.

Question 5

Can the apps be fully branded with my identity?

Accepted Answer

Yes. Your logo, colors, app name and splash screen appear throughout. Customers see your brand only.

Question 6

What brand assets do you need from me?

Accepted Answer

Typically your logo (vector preferred), brand colors, app name and store account details. We provide a checklist during onboarding.

Question 7

Can I run more than one brand?

Accepted Answer

Yes. With per-brand theming you can operate multiple brands, each with its own look, from a single relationship (available on higher tiers).

Question 8

Can I change my branding later?

Accepted Answer

Yes. Branding can be updated; changes roll out through ongoing maintenance and updates.

Question 9

Which platforms do you support?

Accepted Answer

Android, iOS (iPhone & iPad), Android TV / Google TV, Apple TV, Samsung Smart TV (Tizen), LG Smart TV (webOS), Windows and Mac.

Question 10

Do you help publish to the app stores?

Accepted Answer

Yes. We provide submission support and prepare the assets needed for the App Store and Play Store, and guidance for smart-TV distribution.

Question 11

Do smart-TV apps need extra hardware?

Accepted Answer

No. Samsung (Tizen) and LG (webOS) apps run natively on the TV itself, so customers do not need a separate box.

Question 12

Can I distribute apps directly instead of via stores?

Accepted Answer

For platforms that allow it (such as Android, Windows and Mac), you can distribute builds directly. We advise on the best approach per platform.

Question 13

Who owns the developer/store accounts?

Accepted Answer

Apps are published under your brand. We guide you on the store accounts required and how publishing works for each platform.

Question 14

Do you supply channels or content?

Accepted Answer

No. We provide the player applications only. You connect your own sources — we never supply channels, content or subscriptions.

Question 15

Which login methods are supported?

Accepted Answer

Xtream Codes credentials, M3U/M3U8 playlist URLs and local playlists. You choose which to enable for your customers.

Question 16

Is there an EPG and catch-up TV?

Accepted Answer

Yes. The apps include a full EPG with now/next and a complete TV guide, plus catch-up where the underlying source supports it.

Question 17

Can the apps show VOD movies and series?

Accepted Answer

Yes. Live TV, VOD movies and full TV series with seasons and episodes are all supported, with categories and search.

Question 18

Are multiple audio tracks and subtitles supported?

Accepted Answer

Yes. Viewers can switch audio languages and enable subtitles during playback where the source provides them.

Question 19

How is billing handled?

Accepted Answer

Billing and orders are processed securely in our client portal, where you can manage subscriptions, invoices and upgrades.

Question 20

Can I upgrade or add platforms later?

Accepted Answer

Yes. You can upgrade your plan or add platforms at any time from the client portal.

Question 21

Do you offer annual billing?

Accepted Answer

Yes. Annual billing is available and typically costs less per month than monthly billing.

Question 22

What about refunds?

Accepted Answer

Refund terms are described at checkout and in the client portal. (Placeholder — confirm your real policy before launch.)

Question 23

What support is included?

Accepted Answer

All plans include support, with priority and dedicated options on higher tiers. You can reach us via the client portal ticket system and email.

Question 24

Do you keep the apps updated?

Accepted Answer

Yes. Over-the-air updates and maintenance keep your apps current as devices and operating systems evolve.

Question 25

Can you help migrate from another solution?

Accepted Answer

Yes. Migration assistance is available, especially on higher tiers. Contact our team to discuss your situation.

Frequently asked questions

Getting started

Branding

Platforms & publishing

Content & login methods

Billing

Support

Launch your branded streaming apps